privacy policy

At XChainX, we are committed to protecting your privacy while providing a seamless cryptocurrency exchange experience. This Privacy Policy explains how we collect, use, and protect your information when you use our platform.

We believe in minimal data collection and maximum privacy protection. We only collect information that is absolutely necessary to provide our services and enhance your user experience.

Key Privacy Principles: We collect only essential information. We never sell or share your data for marketing purposes. We implement strong security measures to protect your information. We give you full control over your data.

No KYC Required: Unlike traditional exchanges, we do not require identity verification (KYC) processes, allowing you to maintain your anonymity while using our services.

By using XChainX, you agree to this Privacy Policy. If you disagree with any part of this policy, please do not use our services.

We collect only the minimum information necessary to provide our cryptocurrency exchange services:

Account Information (Optional): If you choose to create an account, we collect your email address and a securely hashed password. Account creation is entirely optional - you can use our exchange services without an account.

Transaction Data: We record cryptocurrency wallet addresses, transaction amounts, exchange pairs, timestamps, and transaction IDs. This information is necessary to process exchanges and provide transaction history for account holders.

Technical Information: We automatically collect IP addresses, browser type, device information, and usage patterns to ensure platform security and improve user experience.

Communication Data: If you contact our support team, we store your communications to provide assistance and improve our services.

Cookies and Analytics: We use essential cookies for platform functionality and may use analytics tools to understand user behavior and improve our services.

We do not collect personal identification documents, names, addresses, phone numbers, or any sensitive personal information.

We use the collected information solely for legitimate business purposes related to our cryptocurrency exchange services:

Service Provision: Processing cryptocurrency exchanges, maintaining secure user accounts, and providing transaction history and status updates.

Platform Security: Detecting and preventing fraud, unauthorized access, and security threats to protect both our platform and users.

User Experience: Analyzing usage patterns to improve platform functionality, optimize performance, and develop new features.

Communication: Sending transaction confirmations, important service updates, and responding to support inquiries.

Legal Compliance: Meeting applicable legal obligations and regulatory requirements, and responding to lawful requests from authorities when required.

Account Management: For registered users, maintaining secure access to accounts and providing transaction history functionality.

We process your data based on legitimate business interests, contractual necessity, and when applicable, your explicit consent.

We prioritize your privacy and strictly limit data sharing to essential business operations:

No Marketing Sales: We do not sell, rent, or trade your personal information to third parties for marketing or advertising purposes.

Service Providers: We may share necessary information with trusted third-party service providers who assist in platform operations, payment processing, or customer support. These providers are bound by strict confidentiality agreements.

Blockchain Networks: Transaction data becomes part of public blockchain records once processed. This is an inherent characteristic of blockchain technology and cannot be controlled by any centralized entity.

Legal Requirements: We may disclose information when required by law, court orders, or regulatory authorities, or to protect our rights, property, and safety, or that of our users.

Business Transfers: In the event of a merger, acquisition, or sale of our business, user information may be transferred as part of the transaction, subject to equivalent privacy protections.

All data sharing is conducted with appropriate safeguards to ensure information protection and compliance with privacy regulations.

We implement comprehensive security measures to protect your information from unauthorized access, alteration, disclosure, or destruction:

Encryption: All sensitive data is encrypted both in transit and at rest using industry-standard encryption protocols. Passwords are securely hashed and never stored in plain text.

Access Controls: Strict access controls ensure that only authorized personnel can access user information, and only when necessary for legitimate business purposes.

Infrastructure Security: Our servers are protected with firewalls, intrusion detection systems, regular security updates, and are hosted in secure, certified data centers.

Data Retention: We retain account information and transaction history for as long as your account remains active or as required for legal compliance. You can request account deletion at any time.

Regular Audits: We conduct regular security assessments and audits to identify and address potential vulnerabilities in our systems.

While we implement strong security measures, no system is 100% secure. We continuously work to improve our security practices and promptly address any identified vulnerabilities.

You have comprehensive rights regarding your personal information and how we process it:

Account Access: You can access your account information and transaction history at any time through your user dashboard.

Data Access: You can request a copy of all personal data we hold about you and information about how it is processed.

Data Correction: You can update your email address and other account information directly through your account settings.

Data Deletion: You can request deletion of your account and associated data. Note that some transaction records may be retained for legal compliance purposes.

Consent Withdrawal: You can withdraw consent for optional data processing activities, such as marketing communications or analytics.

Anonymous Usage: You can use our exchange services without creating an account, maintaining complete anonymity.

To exercise these rights or for privacy-related questions, contact our support team at [email protected]. We will respond within 30 days of receiving your request.

We use cookies and similar technologies to enhance your experience and ensure platform functionality:

Essential Cookies: Required for basic platform functionality, user authentication, and security features. These cannot be disabled without affecting core services.

Functional Cookies: Used to remember your preferences, language settings, and improve user experience across sessions.

Analytics Cookies: Help us understand how users interact with our platform to improve functionality and user experience. These are optional and can be disabled.

Cookie Control: You can manage cookie preferences through your browser settings. Disabling certain cookies may affect platform functionality.

Third-Party Services: We may use third-party analytics services that place cookies on your device. These services operate under their own privacy policies.

We do not use cookies for cross-site tracking or targeted advertising purposes.

We are committed to maintaining transparency about our privacy practices and keeping you informed of any changes:

Policy Updates: We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. Material changes will be prominently announced on our platform.

Notification: Registered users will be notified of significant policy changes via email. Continued use of our services after updates constitutes acceptance of the revised policy.

Contact Information: For questions about this Privacy Policy, data practices, or to exercise your privacy rights, contact us at [email protected] or through our support page.

Response Time: We aim to respond to all privacy-related inquiries within 30 days and will work with you to address any concerns.

Regular Review: We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.